Last updated: 28 May 2026

These Terms of Service govern your use of the Pandion Health website (pandionhealth.com.au) and the telehealth services we provide. By accessing the website or booking an appointment with us, you agree to these terms.

1. Acceptance of terms

By accessing this website, booking an appointment, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use the website or our services.

2. About Pandion Health

Pandion Health (ABN 62 647 736 454) is an Australian telehealth practice providing psychiatric, paediatric, psychological, and allied health services across Australia. Our clinicians are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and hold relevant Fellowship qualifications including FRANZCP, FRACP, and equivalent.

3. Medical disclaimer and scope of information

The information published on this website — including blog articles, ADHD resources, educational content, and FAQs — is provided for general informational and educational purposes only. It is not intended to:

• Provide a diagnosis of any medical or psychological condition.
• Replace consultation with a qualified medical or mental health practitioner.
• Constitute clinical advice tailored to your individual circumstances.

You should always seek the advice of a qualified healthcare practitioner before making any decisions about your health or treatment. Never disregard professional medical advice or delay seeking it because of information you have read on this website.

Pandion Health does not warrant that the information on this website is accurate, complete, or current at all times. We reserve the right to update or remove content without notice.

4. Eligibility and account use

To book an appointment or use our services:

• You must be at least 18 years old, or have the consent of a parent or legal guardian if you are under 18.
• You must provide accurate, current, and complete information when registering or booking.
• You are responsible for maintaining the confidentiality of any account credentials and for all activity under your account.
• You agree to notify us immediately of any unauthorised use of your account.

5. Telehealth services

Our services are delivered exclusively via telehealth (video and phone consultations). By booking with us, you acknowledge:

• You are responsible for ensuring you have a suitable, private environment and a reliable internet connection for your appointment.
• Telehealth may not be appropriate for all clinical presentations. Our clinicians may recommend in-person care or onward referral if telehealth is not clinically appropriate for your needs (e.g. acute psychosis, current suicidal intent, severe substance dependence, or situations requiring physical examination).
• While we use secure platforms compliant with Australian privacy laws, no electronic communication is entirely free of risk. By using telehealth, you accept the inherent risks of digital service delivery.
• Technical disruptions outside our reasonable control (internet outages, platform downtime, device failures) may occasionally affect appointments. Where this occurs, we will reschedule at no additional charge.

6. Bookings, fees and cancellations

All bookings, fees, payment processing, and cancellations are governed by our Financial Consent and Cancellation Policy. By booking an appointment, you agree to the terms set out in that policy, including payment authorisation, processing fees, and cancellation charges.

7. Acceptable use of the website

When using this website, you agree not to:

• Use the site for any unlawful, fraudulent, or harmful purpose.
• Attempt to gain unauthorised access to any part of the site, our systems, or other users’ information.
• Scrape, harvest, or systematically extract content without our written permission.
• Upload or transmit any material that contains viruses, malware, or other harmful code.
• Impersonate any person or misrepresent your affiliation with any person or entity.
• Use the site in a way that could damage, disable, overburden, or impair its operation.

8. Intellectual property

All content on this website — including text, graphics, logos, images, the Pandion Health name and branding, ADHD resources, and educational materials — is owned by or licensed to Pandion Health and protected by Australian and international copyright and trademark laws.

You may view, download, and print content from this website for personal, non-commercial use only. You must not reproduce, modify, distribute, or republish any content without our prior written consent.

9. Third-party links and services

Our website may contain links to third-party websites and services (for example, Halaxy for payment processing, ADHD Support Australia, professional bodies). These are provided for convenience only. We do not endorse, control, or assume responsibility for the content, privacy practices, or operations of any third-party site or service. Your use of third-party services is governed by their own terms and policies.

10. Privacy

Your personal and health information is handled in accordance with our Privacy Policy, which forms part of these terms. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

11. Limitation of liability

Nothing in these terms excludes, restricts, or modifies any consumer rights, guarantees, or remedies available to you under the Australian Consumer Law or other applicable laws that cannot be lawfully excluded.

Subject to that, to the maximum extent permitted by law:

• Pandion Health provides this website and its content on an “as is” basis without warranties of any kind, express or implied.
• We are not liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of, or inability to use, this website or its content.
• Our total liability arising out of or in connection with these terms or your use of the website is limited to the amount you have paid us for the relevant service in the 12 months preceding the claim.

Clinical services provided by our practitioners are governed by their respective professional indemnity arrangements and the standards set by AHPRA and the relevant professional college.

12. Indemnity

You agree to indemnify and hold harmless Pandion Health, its directors, employees, contractors, and clinicians from any claim, loss, or expense (including reasonable legal costs) arising from your breach of these terms, your misuse of the website, or your violation of any law or third-party rights.

13. Termination

We reserve the right to suspend or terminate your access to our website or services at any time, without notice, for any reason — including breach of these terms, abusive conduct, or where required by law. Our Policies and Procedures set out additional grounds on which we may terminate a client relationship.

You may stop using the website at any time. Termination does not affect any rights, obligations, or liabilities that have accrued before termination.

14. Changes to these terms

We may update these Terms of Service from time to time. The most current version will always be published on this page, with the “Last updated” date revised. Continued use of the website after changes are published constitutes your acceptance of the revised terms.

15. Governing law

These terms are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales for any disputes arising out of or in connection with these terms or your use of the website.

16. Contact

If you have any questions about these Terms of Service, please contact us: