+Who can refer to Pandion Health?
Primarily GPs. Allied health referrals are also accepted. A valid GP referral is required for patients to access Medicare rebates — your patient can book before the referral arrives, and our team will help coordinate timing.
+How does co-prescribing work?
We hand over to accepting GPs for co-prescribing or ongoing management in line with local state and territory regulations. We provide a full clinical summary, the current medication and formulation with the reasoning behind it, recommended monitoring and intervals, and the circumstances in which we would suggest re-referral. We can also continue specialist reviews if you or your patient prefer.
+Can I contact the treating clinician after care is handed back?
Yes. Handback is not a discharge. You can reach the treating clinician through our admin team by email at reception@pandionhealth.com.au or by phone on (02) 9052 1888, and we will contact you directly where a clinical picture is complex or evolving.
+How quickly will my patient be seen?
Appointments are typically available within 2 to 4 weeks, subject to clinician availability and your patient’s preferences.
+What Medicare item numbers apply?
Rebates are available for eligible paediatrician and psychiatrist consultations with a valid referral. Please
contact our admin team for current item numbers and fee schedules, or visit our
Pricing page.
+Do you see complex or comorbid presentations?
Yes. Our clinicians regularly assess presentations with co-occurring anxiety, depression, ASD, trauma, and learning difficulties. Where a presentation falls outside our scope, we will communicate this clearly and assist with appropriate redirection.
+What if my patient doesn’t receive an ADHD diagnosis?
We take diagnostic integrity seriously. If ADHD is not indicated, your patient will receive a clear explanation and recommended next steps. The report to you will reflect the full clinical picture and suggest a pathway forward.
+Do you see children under 5?
We primarily assess age 5 and over. For younger children, please contact our team and we will advise on the most appropriate pathway.
+Do you operate Australia-wide?
Yes. All states and territories. Our e-scripts are accepted at community pharmacies throughout Australia, subject to local regulations.
+Is your platform secure?
Yes. Our telehealth platform complies with the Privacy Act 1988 and the Australian Privacy Principles, with two-factor authentication across all systems.
